About Our Team
A UK-focused IT services partner delivering premium, reliable support for modern businesses.
Who We Are
Infiro Tech supports organisations with dependable IT operations, monitoring, and consultancy. We work as a practical, hands-on partner—focused on uptime, security, and smooth day-to-day delivery.
Our mission is simple: make IT calm, predictable, and well managed. We combine proactive monitoring with structured incident and service management, so issues are handled quickly and improvements keep coming.
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Purpose & Principles
Clear, structured support — so your team can work without interruptions.
Our Purpose
We simplify business technology so organisations can operate without friction — fewer outages, faster resolutions, and systems that stay stable as you grow.
The Result We Aim For
You always know what’s happening with your IT, what’s being worked on, and what comes next — with SLA-led support that’s built around accountability.
How We Work
- Clarity over complexity — simple explanations, no jargon.
- Prevention over reaction — monitoring and maintenance before incidents.
- Structure over improvisation — documented processes and consistent delivery.
- Long-term over short-term — practical decisions that age well.
Remote-first, time-zone ready
We support UK and international clients remotely. If you operate across regions, we can align support coverage to your working hours and critical systems.
*Support is delivered remotely — we don’t claim physical offices in these locations.
Our Journey
A decade of excellence and growth.
2024
Global Expansion
Opened new offices in London and Singapore to serve our growing international client base.
2020
Adapting to Remote Work
Launched our specialized remote workforce support package, helping 500+ companies transition seamlessly.
2018
Cloud Certification
Achieved top-tier partner status with major cloud providers, solidifying our cloud migration expertise.
2015
Inception
Founded by a group of passionate IT engineers in a small garage in the UK.
Our Leadership
Guiding our vision with decades of experience.
James Carter
CEO & Founder
With over 20 years in IT infrastructure, James leads the company with a focus on innovation and customer success.
Elena Rodriguez
Chief Operations Officer
Elena ensures our global operations run smoothly, maintaining our 99.9% uptime and service delivery standards.
Global Presence
Supporting clients across time zones.
From our headquarters in the UK to our regional hubs in London and Singapore, IT SQUAD operates on a global scale. This allows us to provide true 24/7/365 support, ensuring that no matter where you are, an expert is always awake and ready to help.
- San Francisco
- New York
- London
- Singapore
- Sydney
- Dubai
Awards & Recognition
Our commitment to excellence hasn't gone unnoticed.
Best IT Support
TechReview 2024
Top Cloud Provider
CloudWorld 2023
Customer Choice
G2 Crowd 2025
Security Leader
CyberSec Awards
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